Hello Mihaela,

Thank you for writing to Yahoo! Mail.

I'm really sorry that you're having trouble with your Yahoo! Mail

account. I'm glad you let me know about it and want to help get this

figured out.

The good news is I've tested your account and couldn't reproduce the

issue. This means the problem is related to your computer and it could

be something simple, like a program that was recently installed or a

setting that's improperly configured.

I've provided a thorough list of troubleshooting steps below. I

apologize in advance because it's long and technical. I'm hopeful that

with your help, we can fix the problem.

If, after trying these troubleshooting steps, you're still having

trouble with your Yahoo! Mail account, please take just a bit more time

to reply to this message with further details about what you tried and

your results.

Now, on to the recommendations!

SIGN ON AS AN ADMINISTRATOR

Please make sure that your computer account has administrative

privileges and that you're signed in as the administrator. This is

especially important if you're in a work or shared computer environment.

If you're not sure, please check with your computer vendor or Help desk

to verify your computer privileges.

If you already have administrative privileges, let's move on to the next