I work in a mom and pop used computer store where we sell and fix computers, and I have my own small biz on the side. I'd have more time now, and I'd like to branch out.

I do "geek squad" type stuff with my small biz, but I'd like to add Web design and support most things that have to do with the Internet.

I don't have any real experience with servers of any kind, neither hardware or software, neither Windows or Linux. I have a limited capacity to learn new things, and the server support market seems saturated, whereas I get a lot of requests for Web design that I can't satisfy.

Do I really have to include server support to remain viable if I completely branched out on my own?

It depends on how large of a business you wish to have and what type of customers you wish to serve. You can restrict your help to only home users or include busineses as well. Including businesses will of course drastically increase how much you can earn with your business. If you include businesses then, absolutely you need to have a high degree of knowlege regarding servers. By the way, servers are NOT hardware, but rather a software OS inside a computer. Like Windows Server 2003. It is an OS inside a computer. The computer running the OS is the server comptuter.

I think there is plenty of room for having a very viable business just helping home users. I know there is a huge demand for help in this department. I think if you are the only one who is taking service calls then it may be just too much to add businesses as well. I believe you would need employees to branch out in such a large fashion.